Clause n°1: Subject matter

The general terms and conditions of sale described below detail the rights and obligations of CRYL and its customer in connection with the sale of all goods on the site yvesgricourt-créations. Any service provided by CRYL therefore implies the buyer’s unreserved acceptance of these general terms and conditions of sale. In the event of an order for a product that has become unavailable, the customer will be informed as soon as possible, by e-mail or by post.

Clause n°2: Product prices

The prices of the goods sold are indicated in euros all taxes included, excluding shipping costs. The amount of VAT is 20% (French VAT) and the shipping costs appear on the screen at the end of the selection of the different products by the customer. CRYL reserves the right to modify its prices at any time, but the products ordered are invoiced at the price in force at the time the order is placed. No discount will be granted in the event of early payment.

Clause n°3: Order confirmation

The customer validates his order when he activates the “Confirm your order” link. Before this validation, it is systematically proposed to the customer to check each of the elements of his order; he can thus correct any errors. CRYL confirms the order by e-mail. This acknowledgement of receipt includes all the elements of the order. The data recorded by CRYL constitutes proof of the content and date of the order.

Clause n°4: Terms of payment

Payment of orders is made by cheque, PAYPAL or bank transfer. When the order is placed, the buyer must pay the full amount of the invoice.

Clause n°5: Shipping

The order is delivered, to the address indicated by the buyer, without any guarantee as to the delivery time. The delivery date varies according to the availability of the product and the delivery address indicated. For a product in stock, it is fixed, an address in metropolitan France, 8 working days after registration of payment and 1 month for other destinations. A delay in delivery cannot be considered as a reason for cancelling the sale nor give rise to damages or penalties for delay. The seller reserves the right to make split deliveries.

Clause n°6: Transport

Our goods are shipped in standard packaging. Any other packaging required by the buyer will be charged the corresponding fees.

Clause n°7: Return of goods

The buyer must check the shipments upon arrival. In the event of missing or damaged goods during transport, the buyer must make all reservations in writing within 3 days of delivery, by registered letter AR. The return of goods, in the event of non-conformity or apparent defects, may only be made with the written agreement of the seller and in no case beyond a period of seven days after receipt. In the event of a return, the return of the goods by the seller will automatically result in the issue of a credit note to the buyer. If apparent defects or non-conformity are established, the buyer may obtain a replacement or refund of the goods.

Clause n°8: Withdrawal period

The buyer has a period of fourteen clear days, as from the receipt of the products, to exercise his right of retraction without having to justify reasons or pay penalties, with the exception of return costs. If the fourteen-day period expires on a Saturday, Sunday, public holiday or non-working day, it shall be extended until the next working day. In the event of exercise of the right of withdrawal, the company shall reimburse the buyer for all sums paid, as soon as possible and no later than fourteen days following the date on which this right was exercised.

Clause n°9: Warranty

Our products are guaranteed for life against any manufacturing defect.

Clause n°10: Intellectual Property

The brand yvesgricourt-créations as well as all illustrations, images, logos are the property of CRYL. Any partial or total reproduction, modification or use of the brand, illustrations, images and logos for any reason or on any medium whatsoever, without our express prior written consent, is strictly prohibited.

Clause n°11: Competent court of jurisdiction

These general terms and conditions of sale are governed by French law. In the event of a dispute, the Commercial Court of Mâcon shall have sole jurisdiction. Documents written in French have contractual value and are binding between the parties.

Clause n°12: Customer relations - After-sales service

For any information, question or complaint, you can contact us by email contact@cryl.com or by post:
Société CRYL Château de Buffière
71260 Montbellet
France

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